Paul Hiltz, CEO of NCH Healthcare System in Naples, Florida, Episode 138

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Paul Hiltz is President and CEO of NCH Healthcare System in Naples, Florida. With over 30 years of experience innovating and improving organizations, Paul is committed to maintaining high standards in clinical quality and patient satisfaction. Prior to joining NCH in 2019, Paul served as the President and CEO of Mercy Medical Center, where he was responsible for implementing and heading Mercy Health's Accountable Care Organization, Mercy Health Select, one of the top ACO's in the United States. Hiltz is an accomplished strategist who can translate vision and policy into action. With his vast experience in working with communities, hospital boards, and healthcare systems across America, Paul Hiltz leads NCH into the future of healthcare as a top-tier medical institution, not only in Southwest Florida but across the country, as well.

Paul joins the show today to talk about the work he’s accomplished at NCH. He explains how he uses vulnerability in his leadership and asks the leadership team for advice when he is trying to problem solve. In addition, Paul walks us through how the NCH handled Covid 19 and the new protocols they put in place. Perhaps the most impressive feat Paul has accomplished at his time at NCH is cutting down the time on “door to balloon” treatments, which you’ll hear about in the episode.

"Burnout comes because people don't feel like they've been heard" -Paul Hiltz
"At every level of the organization I try to be very transparent about goals and I encourage people to give me their opinions and suggestions, that creates a strong team." -Paul Hiltz
“Healthcare is a team sport, we can do very little things on our own. We need community partners.” -Paul Hiltz

This Week on The Wow Factor:

Paul’s simple idea of gratitude
Paul’s drive to take the hospital to the highest level
The hospitals culture of volunteers
Pau’s willingness to ask for help
The collaboration between NCH and the community
Cutting down on their “door to balloon” time
NCH’s goal of raising over 200 million dollars to build a state of the art heart facility