Rob Pace, Founder & CEO of HundredX, Episode 186
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Rob Pace is the Founder and CEO of HundredX, a revolutionary customer feedback analytics platform. HundredX believes that legacy surveys are broken and that social media amplifies the “loud” versus the “crowd”. So to source honest data from real customers, HundredX partners with over 1,000 non-profits who receive funding from HundredX when their supporters provide the feedback business leaders need to hear. This creates a unique “data for good” business model that has resulted in HundredX being recognized as one of the top mission-based corporations in the U.S.
With a keen understanding of the importance of customer satisfaction, Rob has spearheaded the development of an innovative technology that enables organizations to harness and analyze valuable customer insights in real-time. His visionary leadership and unwavering commitment to improving the customer experience have made HundredX a trusted partner for companies across various industries. With a background in technology and a passion for delivering exceptional results, Rob continues to shape the future of customer feedback management, empowering businesses to make data-driven decisions and achieve unparalleled customer success.
Welcome to this week's episode of the Wow Factor leadership podcast, where we dive into the fascinating journey of Rob Pace, Founder, and CEO of HundredX. We discover how Rob recognized the need to help businesses measure reliable and meaningful consumer data. He shares with us how understanding this data helps growing organizations to better serve their customers and how listening can drive strategic pivots. We'll also learn about the philanthropic arm of HundredX, called HundredX Causes and the generous corporate feedback loop that supports charitable impact. We'll also hear Rob’s thoughts on the importance of integrating social impact and purpose into business practices.
“The business problem we're solving is how do you help leaders listen? How do you help them understand where their industry is heading.” - Rob Pace
“Consumers are brilliant in terms of helping leaders figure out how to steward their organization.”
- Rob Pace
“The whole idea of a listening organization is a game changer.” - Rob Pace
This Week on The Wow Factor:
Rob’s upbringing, his five life goals as an eighth grader, and how he’s achieving them
The experience of doing an MBA at Harvard and how he got into the program
What Rob learned from working on Wall St at Goldmann Sachs and where his career subsequently took him
What led Rob to create HundredX
Why listening can be transformational for business leaders
How the company navigates giving generously to charities via corporate feedback
Why data is so essential for leaders who genuinely want to serve their customer
Why HundredX is the modern equivalent of a school bake sale
How the listening piece can help businesses pivot and strategize
Why the change in the rate of business has never been greater
Rob Pace’s Word of Wisdom:
Leaders need to integrate their social impact and purpose with their business instead of merely checking a box. It's tough to gain the trust of your customers if you don't practice what you preach even when no one is watching.
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