Lindsey Ueberroth, Chief Executive Office of Preferred Hotels & Resorts, Episode 146
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Lindsey Ueberroth is Chief Executive Officer of Preferred Hotels & Resorts and a member of its Board of Directors. Since joining the company in 2004, Lindsey has helped solidify the position of Preferred Hotels & Resorts as an iconic global hospitality brand, a preferred partner for independent hotels, and a trusted resource for travelers seeking an authentic, independent luxury hotel experience. Her strength and success as the Preferred Hotels & Resorts leader earned her recognition in 2017 by Hotel Management as one of the 30 most influential women in hospitality. She also received back-to-back accolades in 2015, first by HOTELS magazine as one of the top 10 most noteworthy hoteliers in the world and then by Lodging Magazine as one of the 20 most influential females in the lodging industry.
I feel privileged to have Lindsey join me on The Wow Factor to share her journey into hotel management and how her understanding of the change management space led her to work with her parents at Preferred Hotels & Resorts. She dives into why she is committed to leading with kindness and why it’s critical to understand that kindness is a gift and a strength when used correctly. We also talk about what the Preferred Hotels & Resorts acronym GIFTTS stands for and how it encourages hotel partners to invest in their communities.
“Change creates opportunity.” - Lindsey Ueberroth
“We look at our people as an extension of our family and we look at our hotel partners as an extension of our family.” - Lindsey Ueberroth
“The concept of leading with love is important — I've learned over time it's better to be kind than right.” - Lindsey Ueberroth
This Week on The Wow Factor:
How Lindsey shed her natural shyness and learned to embrace diversity and change
Why Lindsey has travel in her blood
What she learned from watching her dad pull an airline out of bankruptcy
What Preferred Hotels & Resorts does to serve independent, unique travel destinations
How Lindsey and her team communicate their expectations to the hotel owners in the group
Some of the global events and conferences that Preferred Hotels & Resorts host
The perks of booking your hotel stay via Preferred Hotels & Resorts as a traveler
What Lindsey and her team do to encourage philanthropy in their communities
The two global causes that Preferred Hotels & Resorts are actively supporting
Why the company decided to rebrand in 2015 and how it has made a difference in their business
Lindsey Ueberroth’s Word of Wisdom:
The principle I love to lead by is ‘if it's not a hell yes, it's a hell no!’ Because I don't believe in hell maybe.
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